Text Chat
Text-only agents provide the same intelligent conversations without voice — perfect for quiet browsing or mobile visitors.
Each agent can be configured to support Text Chat only, or Text and Voice Chat. In Text Chat mode, visitors interact through typed messages only. Customers choose Text Chat when they want a focused, distraction-free conversation experience or when voice is not appropriate for their use case. Text Chat supports the same knowledge base, lead capture, and CTA features as Text and Voice Chat.
During text conversations, Veloquence can surface inline images and videos from your knowledge base when they're relevant to the discussion. Responses include source citations that link back to the original assets, so visitors can verify information and explore your content in more depth.