DocsAgents
Agents
Agents are the core of Veloquence. Each agent is an AI-powered sales rep that can talk to visitors, answer questions, and qualify leads.
Veloquence supports three agent types, each built for a different stage of the buyer journey. Guide agents run real-time conversations — qualifying visitors, answering questions, and routing them to your team when the moment is right. Present agents deliver structured, slide-driven presentations with voice narration, ideal for webinars, conferences, and thought leadership content. Demo agents guide visitors through an interactive product demonstration inside a real provisioned environment.
| Type | Best For | Tools | Key Behavior |
|---|---|---|---|
| Guide | Lead qualification, Q&A, product guidance | Knowledge lookup, lead capture, CTA actions | Conversational, adapts to visitor questions in real time |
| Present | Product demos, onboarding walkthroughs | Slide navigation, media display, narration | Structured flow through your slide deck with voice narration, KB fallback for questions mid-presentation |
| Demo | Product demonstrations, technical evaluation, proof of concept | Environment provisioning, live navigation, inline Q&A | Navigates your actual product environment in real time, answers questions inline |
| Setting | Options | Description |
|---|---|---|
| Name | Free text | The display name for your agent shown to visitors |
| Description | Free text | A brief summary of what your agent does, used internally |
| Chat Mode | Voice, Text | Whether the agent communicates via voice or text chat |
| Voice Tone | Professional, Friendly, Casual | Sets the conversational style and personality of the agent |
| Language | 20+ languages | The primary language the agent will converse in |
| Voice | Puck, Charon, Kore, Fenrir, Aoede | The AI voice used for voice-mode conversations |
| Custom Prompt | Free text | Additional instructions appended to the system prompt for fine-tuned behavior |
| Custom Character | Free text | Define a persona name and background for the agent to role-play as |
| Active Status | Active, Inactive | Toggle whether the agent is live and accepting conversations |
Use the Custom Promptto add specific instructions like "Always ask for the visitor's company size" or "Never discuss pricing — redirect to the sales team." This gives you fine-grained control without modifying the core agent behavior.
| Provider | Description | Avatar Count |
|---|---|---|
| HeyGen | Studio-quality avatars for professional presentations | Multiple |
| Tavus | Personalized video avatars with conversational lip sync | 10+ |
Use the avatar preview grid in agent settings to browse and compare all available avatars across providers before selecting one for your agent.